Customer Service

Our team of knowledgeable Customer Care Professionals, including Spanish-Speaking representatives, is available to help you with prompt answers to your questions. To reach a Customer Care Professional, dial the toll-free number listed on the back of your ID card.

Call us if you…

  1. Receive a bill from a provider
  2. Need to obtain a new identification card
  3. Need help in finding a local participating/contracting pharmacy (if purchased by your employer)
  4. Want assistance with getting a referral to a specialist (if applicable)
  5. Have questions about what is or is not a covered benefit
  6. Want to change your primary care physician or medical group (if applicable)
  7. Would like to enroll in a Health Management program, such as:
    • Stop SmokingSM
    • Taking Charge of Diabetes®
    • Taking Care of Your Heart Health®
  8. Want to inform us that you accessed emergency medical care services
  9. Want to know what prescription medications are included on the UnitedHealthcare Formulary (if purchased by your employer)

Medical ID card

When you use your benefits, you will need to show your UnitedHealthcare identification (ID) card. It identifies you as a plan member, and there is important information on it. [Learn more]

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